Privacy Policy

Effective Date: 01/01/25
Last Updated: 01/01/25

Welcome to BroadbandGPT! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use BroadbandGPT (“the Service,” “AI,” “we,” “us,” or “our”). By using BroadbandGPT, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you use BroadbandGPT, we may collect the following types of information:

1.1 Information You Provide

  • Account Information: If you sign up for BroadbandGPT, we may collect your name, email address, and other required details.

  • User Inputs: Any text or queries you enter into the AI system may be temporarily processed to generate responses but is not permanently stored or used for AI training.

  • Customer Support Interactions: If you contact us for support, we may collect communication records to assist with troubleshooting and service improvements.

1.2 Automatically Collected Information

  • Usage Data: We may collect information about how you interact with BroadbandGPT, such as log data, timestamps, response times, and feature usage.

  • Device & Technical Data: This may include IP addresses, browser type, operating system, and device identifiers for security and analytics purposes.

  • Cookies & Tracking Technologies: We may use cookies or similar technologies to enhance user experience and improve service performance. You can manage cookie preferences through your browser settings.

1.3 Third-Party Data

  • Analytics Providers: We may use third-party analytics tools to gather aggregated data on usage patterns.

  • Third-Party Integrations: If you connect BroadbandGPT with third-party services, we may receive relevant information from those services.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 Service Operations

  • To provide, maintain, and improve BroadbandGPT.

  • To generate AI responses and process user inputs.

  • To personalize user experience and optimize AI performance.

2.2 Security & Fraud Prevention

  • To monitor and detect potential misuse, security threats, and fraudulent activities.

  • To enforce our Terms and Conditions and comply with legal obligations.

2.3 Customer Support & Communication

  • To respond to inquiries, troubleshoot issues, and provide assistance.

  • To notify users of important updates, changes to services, or policy updates.

2.4 Research & Development

  • To analyze usage trends and improve AI capabilities.

  • To enhance product performance and introduce new features.

  • To conduct non-personal, aggregate research for system improvements.

3. Data Storage & Retention

  • User Inputs: We do not permanently store user queries or use them for AI training.

  • Account Information: Stored securely for the duration of your use of BroadbandGPT. You may request data deletion at any time.

  • Technical & Usage Data: Retained for diagnostic, security, and analytics purposes, but anonymized whenever possible.

  • Legal Compliance: Some data may be retained as required by law or regulatory obligations.

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we encourage users to avoid inputting confidential, sensitive, or personally identifiable information into BroadbandGPT.

4. Data Sharing & Disclosure

We do not sell or rent your data to third parties. However, we may share information under the following circumstances:

4.1 Service Providers & Partners

We may engage trusted third-party service providers to assist with hosting, analytics, security, or customer support. These providers must comply with strict data protection policies.

4.2 Legal & Compliance Requirements

We may disclose information if required by law, legal processes, or in response to valid governmental requests.

4.3 Business Transfers

If BroadbandGPT undergoes a merger, acquisition, or asset sale, user data may be transferred under the same privacy protections outlined in this policy.

5. User Rights & Choices

You have control over your personal information. Depending on your location, you may have the following rights:

5.1 Access & Correction

  • You may request access to your personal data and request corrections if it is inaccurate or incomplete.

5.2 Data Deletion

  • You may request that we delete your account and associated data, subject to any legal retention requirements.

5.3 Opt-Out of Communications

  • You can unsubscribe from marketing emails or promotional messages at any time.

5.4 Restriction & Objection

  • You may restrict or object to certain data processing activities under applicable laws.

To exercise these rights, please contact us at [Your Contact Email].

6. Cookies & Tracking Technologies

BroadbandGPT uses cookies to improve user experience. These cookies help with:

  • Authentication & Security – To verify users and maintain secure sessions.

  • Performance & Analytics – To understand user behavior and optimize the Service.

  • Preference Storage – To remember user settings and preferences.

You can manage or disable cookies through your browser settings, though some features may not function properly without them.

7. Children's Privacy

BroadbandGPT is not intended for users under 18 years old. If we discover that a minor has provided personal data, we will take steps to delete it immediately. Parents or guardians may contact us to request deletion of any minor-related data.

8. International Data Transfers

We may process and store your data in multiple jurisdictions, including locations outside of your country. If you are located in the European Economic Area (EEA) or other regions with strict data protection laws, we will ensure appropriate safeguards are in place when transferring data internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect service improvements, regulatory changes, or new data practices. If significant changes occur, we will notify users through email or a prominent notice on our website.

Your continued use of BroadbandGPT after any updates constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us:

📧 mark@broadbandgpt.com

Acknowledgment and Agreement

By using BroadbandGPT, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the Service.